your dog happy?
After recognizing the limited options available to price-conscious dog owners for products that were not only affordable, but stylish and durable as well, Nando Vergara set out to create a specialty line of supplies and accessories that catered to the trendy dog-enthusiasts on a budget.
With the help of partner Mitch Klapow, the two put their creative minds together and developed a brand geared to dog owners with a passion for fashion. With a combined 20 years of experience in the pet industry, these guys know what they’re doing. Fueled by their passion, the two brought their vision to life, launching Nandog Pet Gear in 2010. What began as a dream has flourished into a successful brand that is now featured in boutique specialty shops and large retailers across the United States.
Nandog Pet Gear carries a variety of products including retractable leashes, toys, grooming essentials, travel accessories, and home décor, all boasting a high-end look without the designer price tag.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Customer Reviews
Write a Review
We Think You’ll Love
Top picks just for you
Nice
Gave in a try a few months ago, still in good shape
Been searching for a black one for a long time, looks great. Wish it was a bit bigger as my dog’s legs are out when he’s stretching, other than that – awesome
Washes well, looks cute, great quality
Amazing product
Perfect for my lil pup
Wish I’d bought it sooner, can’t imagine my rides without it
Had to buy a second one for my second dog, as they keep fighting over it
Stunning
Will buy again
Fluffy, comfy, cute just as expected.