How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Customer Reviews
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My husband is amazing... but he doesn’t smell amazing all the time. Our home gym is ground zero for some of the worst smells that have ever seared my nose hairs. It was so bad, I had to move my gear into another room so I could exercise without passing out. My mom bought me one of these gel containers to try, but I was skeptical. How could it fight the raging stench? Y’all. It’s amazing. I swear, it neutralized every horrifying level of stink in that room within moments of peeling back the lid. This isn’t just an air freshener, it’s a marriage saver. I suggest you buy a pack today before I purchase every last one of them in America.
So easy to use. Just open the jar and set out where you have an odor problem. I don’t use scented things at all I.e dish soap, hand soap, detergent so the fragrance is a little bothersome. But for the results I got, well, it’s worth it. I’m using It by my fireplace hearth. A rodent has managed to get inside the hearth, and it’s nesting grasses are making my family room smell musty. I sure don’t want to tear out the hearth, and so I’m glad I found out about this gel freshener.
The lily scent is VERY strong in the first 24 hours. I actually hid it in a closet under some blankets after first opening it so the intense smell wouldn't permeate the whole upstairs. But once the intensity had died down a bit, I moved it into the main room I was hoping to treat, and it has made a huge difference! The valley lily smell is very subtle and pleasant now; it almost has a minty quality, cool in the nostrils. Overall, I'd definitely recommend-- just make sure you store it away when you first open it, because it's pretty overpowering at first.
Just moved into a new home and the bathroom had this musty smell I could not get rid of. As there are no windows in there, I purchased this hoping to help lessen the overwhelming nature of the bathroom smells. Within a day, it was NOTICEABLE better and now I swear it has gotten rid of the smell entirely. Would buy again.
I have searched for many years for something to remove odor in our kitty litter box closet, but everything just temporarily masked the smell with heavy perfume. Not this! Valley Lily Gel actually removes the odor and provides a long lasting fresh scent. Finally... my entire family thank you!
The lily smells amazing. It's really strong when it's first opened but the smell eventually fades away. It leaves a very subtle scent behind. This product takes away all of the nasty odors. This works great for stale hallways and dog odors. This really hides the smell of urine and poop.
Purchased as a gift but have used before personally as well. Scent isn’t overpowering, its light and smells natural not like chemicals. The lily scent is very pleasant if you are looking for an odor eliminator with a little extra smell good.
I have been using this product for years. I am a Realtor and will place this in homes when stale smelling and it helps a lot. I have not used the Valley Lily yet, but though it might be a nice touch.